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WHAT’S INSIDE
Chapter 1: Adding Services to Increase Income
1
[4 CE hours] How do salon owners stop wasting their hard-earned money on services and/or products that are not going to work for their clientele? Using protocols for making wise purchases that will support sustained excitement, fill the coffers of their businesses, and prevent their cabinets and storage rooms from being filled with expensive junk is key. Jumping into a service that is not appropriate for the salon’s location/ clientele can be a costly mistake. After completing this basic-level course, the salon professional will come away with new ideas to help increase revenue and broaden their customer base. Chapter 2: Fundamentals of Laser Hair Removal 23 [1 CE hour] This course is intended for estheticians and those seeking careers as a laser hair removal technician. It offers an in-depth exploration of laser hair removal, a non-invasive cosmetic procedure that uses concentrated light to target and destroy hair follicles, resulting in long-term hair reduction. We will cover modern laser systems, their suitability for various skin tones and hair types, and the continuous improvements that have enhanced treatment safety and efficacy. Additionally, students will examine the historical context of hair removal methods, from ancient practices like sugaring and plucking to the development of electrolysis and the introduction of modern lasers. Practical components will include understanding hair growth cycles, client assessment, treatment protocols, and safety measures, ensuring comprehensive knowledge and skill in delivering effective laser hair removal treatments. Chapter 3: Mental Health and Personal Wellness: An Overview for Salon Professionals 30 [1 CE hour] This course focuses on personal wellness by exploring mental health and addresses information regarding the stigmas attached to mental health. Additionally, this course covers information about substance abuse and crisis management. Students will learn how people with mental health disorders can create a healing environment for themselves. Chapter 4: Performing Facial Extractions 38 [1 CE hour] In this course, students will learn about properly performing facial extractions during a client service. The course will cover facial extraction performed in salons, spas, and medical offices and when this service is recommended. Students will learn what questions to ask clients before performing the service, proper safety and preparation before, during, and after the service and what to expect following facial extractions. At the conclusion of the course, students will be more knowledgeable about facial extraction procedures in various professional environments and how to apply what they have learned. Chapter 5: Understanding Inflammatory Skin Disorders 45 [1 CE hour]
The impact of inflammatory skin disease affecting Americans is shocking, it was reported in 2013, by the American Academy of Dermatology, that one in every four Americans were treated for some sort of skin disorder. In addition, recent research suggest that stress is the culprit, exacerbating skin condition, therefore, resulting in inflammatory skin diseases. Final Examination Answer Sheet
60
©2025: All Rights Reserved. Materials may not be reproduced without the expressed written permission or consent of Colibri Healthcare, LLC. The materials presented in this course are meant to provide the consumer with general information on the topics covered. The information provided was prepared by professionals with practical knowledge in the areas covered. It is not meant to provide medical, legal or professional services advice. Colibri Healthcare, LLC recommends that you consult a medical, legal or professional services expert licensed in your state. Colibri Healthcare, LLC has made all reasonable efforts to ensure that all content provided in this course is accurate and up to date at the time of printing, but does not represent or warrant that it will apply to your situation or circumstances and assumes no liability from reliance on these materials. i COSMETOLOGY CONTINUING EDUCATION Book Code: ENC0825
What are the requirements for license renewal? Licenses Expire Frequently Asked Questions
CE Hours Required
Mandatory Subjects
24 Must complete 8 hours of CE per year during the 3-year licensing period
Before October 1, every 3 years
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Chapter 1:
Adding Services to Increase Income
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Chapter 2:
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Mental Health and Personal Wellness: An Overview for Salon Professionals
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Chapter 5:
Understanding Inflammatory Skin Disorders Best Value - Save $28.01 - All 8 Hours
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How do I complete this course and receive my certificate of completion? See the following page for step-by-step instructions on how to complete and receive your certificate. Are you a North Carolina board-approved provider? Colibri Healthcare, LLC’s courses meet the standards for cosmetology continuing education activities in North Carolina. Are my hours reported to the North Carolina board? No. The board performs random audits at which time proof of continuing education must be provided. What information do I need to provide for course completion and certificate issuance? Please provide your license number on the test sheet to receive course credit. Your state may require additional information such as date of birth and/or last 4 of Social Security number; please provide these, if applicable. Is my information secure? Yes! We use SSL encryption, and we never share your information with third-parties. We are also rated A+ by the National Better Business Bureau.
What if I still have questions? What are your business hours? No problem, we have several options for you to choose from! Online at EliteLearning.com/Cosmetology you will see our robust FAQ section that answers many of your questions. Simply click FAQs at the top of the page, email us at office@elitelearning.com , or call us toll-free at 1-866-344-0970 , Monday - Friday 9:00 am - 6:00 pm Always check your state’s board website to determine the number of hours required for renewal, mandatory topics (as these are subject to change), and the amount that may be completed through home study. Also, make sure that you notify the board of any changes of address. It is important that your most current address is on file. Disclosures Resolution of conflict of interest and Saturday 10:00 am - 4:00 pm EST. Important information for licensees Colibri Healthcare, LLC implemented mechanisms prior to the planning and implementation of the continuing education activity, to identify and resolve conflicts of interest for all individuals in a position to control content of the course activity. Sponsorship/commercial support and non-endorsement It is the policy of Colibri Healthcare, LLC not to accept commercial support. Furthermore, commercial interests are prohibited from distributing or providing access to this activity to learners.
Licensing board contact information: North Carolina Board of Cosmetic Art Examiners 121 Edinburgh South Drive, Suite 209 | Cary, North Carolina 27511
Phone: (919) 736-6123 | Fax: (919) 678-3012 Website: https://www.nccosmeticarts.com/
ii
Book Code: ENC0825
COSMETOLOGY CONTINUING EDUCATION
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Adding Services to Increase Income
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Fundamentals of Laser Hair Removal
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Mental Health and Personal Wellness: An Overview for Salon Professionals
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iii
COSMETOLOGY CONTINUING EDUCATION
Book Code: ENC0825
Chapter 1: Adding Services to Increase Income 4 CE Hours
Course overview How do salon owners stop wasting their hard-earned money on services and/or products that are not going to work for their clientele? Using protocols for making wise purchases that will support sustained excitement, fill the coffers of their businesses, and prevent their cabinets and storage rooms from being filled with expensive junk is key. Jumping into Learning outcomes After completing this course, the learner will be able to: Calculate the return on investment (ROI) for each service provided and be aware of how to contain costs and increase profits in the salon. Identify the Food and Drug Administration (FDA) class of devices that may be used without physician supervision. Introduction How do salon owners stop wasting their hard-earned money on services and/or products that are not going to work for their clientele? Using protocols for making wise purchases that will support sustained excitement, fill the coffers of their businesses, and prevent their cabinets and storage rooms from being filled with expensive junk is key. Jumping into a service that is not appropriate for the salon’s location/ clientele can be a costly mistake. After completing this basic-level course, the salon professional will come away with new ideas to help increase revenue and broaden their customer base.
a service that is not appropriate for the salon’s location/ clientele can be a costly mistake. After completing this basic-level course, the salon professional will come away with new ideas to help increase revenue and broaden their customer base.
Identify products designed to perform body and facial hair removal and describe their safe use. Explain the difference between treatment-based nail services and traditional method nail services. List the five product line focuses recommended for a skincare room. Sources for salon owners/managers to enhance income with acceptable cost containment include the use of cost- effective equipment, a focus on essential training, and a limited inventory (so as not to tie up resources in floor stock). A location with an eager clientele and the use of judicious marketing can also add to the cash flow of the salon. Attending trade shows, reading industry publications, and monitoring successful competitors can also enhance the salon owner’s knowledge base and income potential.
SPECIFIC SERVICE CONSIDERATIONS
equipment, an owner can ask themselves, “Does this service go beyond the epidermis (outer layer of the skin) in its performance?” If the answer is yes, it is beyond the scope of practice of professionals in the salon and may put the salon owner in danger of losing their license. Another method of inquiry is to ask the manufacturer for its letter of intent (LOI) to the Food and Drug Administration (FDA). All machines in the beauty industry are considered medical devices and must be approved by the FDA. The manufacturer is obligated to submit an LOI to the FDA stating any risks in its use and also the intended class of the device. The classes are as follows: ● Class I, General Controls : These are usually defined as over-the-counter (OTC) level. Owners and managers can interpret this class as “salon level.” This class includes devices such as light-emitting diode (LED) and microdermabrasion equipment. ● Class II, General Controls and Special Controls : These are usually defined as medical level, including devices such as lasers and scalpels. In some states, beauty professionals may perform some Class II services, but only if they are under medical supervision. ● Class III, General Controls and Premarket Approval : These products require FDA preapproval, as well as a scientific review to ensure the device’s safety and effectiveness. They are deemed to have the potential to impair human health or risk illness or injury. Salons may not use them.
When choosing a new service line, consider the service’s appropriateness for the salon’s clientele. In order to be successful, the owner or manager must have an overall understanding of the services their clients crave. Do they prefer relaxation or treatment services? Are they youthful and cutting edge? Mature and aging? Will they purchase this service? Owners must perform this analysis, or the products and equipment may sit in their storage room collecting dust. Before checking costs and other needed information for new gadgets or products, research state regulations to see whether the service can legally be performed by the current licensed personnel. Those who do not do so may ultimately lose their salon licenses, and in some cases their assets. Liability insurance may not cover the damages and costs if a salon performs a service that is outside the scope of practice of its licensees and harms a client, and the state may rescind its license. Clients who are harmed can and do go after the personal assets of the owner in lawsuits. To find out the legalities related to performing a service, owners must first contact the regulatory agency in their state. If the state does not have a ruling on the skill or indicates that “it’s a gray area in the law,” owners must then go to their insurance company—which may send them back to the state board. If both these resources fail to provide a definite “yes,” owners should not make the purchase. It is still an owner’s personal responsibility to fully define whether the service is legal in the state in which they are working. Sometimes simple common sense may do the job. For example, if it is a skincare product or piece of
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● Class IV are devices that may not be used without medical supervision : If the manufacturer’s LOI states a higher class, the service cannot be performed in the salon, even if the state board has not addressed its use. Salons that cross the line can lose their insurance coverage, their salon license, and their assets in a lawsuit; damages may be awarded to a client. How do customers know the legal limits for treatments and machines sold at shows? It is ideal for owners to conduct research prior to going to the show. But if they have not done this, they should request the LOI that was submitted to the Paying the tab Every purchase has a return on investment—an ROI— which is the amount of money returned to the salon for its investment in products, equipment, and/or services. Buyers should request the worksheet showing the ROI for a purchase they are considering at a particular price, then calculate how many treatments it will take to pay for the equipment, the net profit, the cost of inventory, and so on. This information helps to define the ROI before the owner makes the decision to purchase. Other considerations Is this service going to become an established service that will still be a customer favorite in two years? Is it a fad? Service tastes change, and new services are introduced. Support from the manufacturer Investing in a new service, then finding that repairs and support are additional costs or that the company has no interest in supporting salon success after being paid can cause complete failure of the new investment. How maintenance is supported and the amount of training included in the price are important pieces of information the purchaser must have before signing on the dotted line. Consider, for example, a foreign-made pedicure chair. Where will it be repaired and by whom? Testing equipment New equipment should be evaluated and thoroughly tested by a knowledgeable professional; either the owner or manager can learn what questions to ask during the Inventory Some services require more inventory than others, and they need to be on a ready shelf when they are being marketed and sold. One of the biggest complaints of professionals (and one of the reasons for poor sales of services and home care) is that no one is monitoring and maintaining the inventory. No product means no sales, which also means no profit. For that reason, if a salon does not have tight inventory control and products always in stock, it should not take on a new service that is product dependent and needs home care support for perpetuation of its success. Essential training Training for a new piece of equipment/service is best if the cost is included in the purchase price. If this is not possible, training should be economical and time efficient, especially Ease of marketing If a salon brings in a service that is new to the public, marketing is very important and must be intense and thorough. Without marketing, the new service may not meet its profit potential. The budget should reflect this cost and be calculated into the ROI. If a service is added that is already well known by the general public, marketing is still
FDA. Companies are not required to have the LOI for purchasers at shows. If the LOI is not available, the salon representative should delay the purchase or ask for a written commitment from the company that if the service is found to not be allowed as a service performed by beauty professionals in their state, the company will take back the equipment and return the money. The bottom line? To keep their salons’ licenses and assets safe, owners must know that a service is legal in their salon before they invest. Sellers are not required to provide the information, and the purchase can be a disaster for a salon. The ROI can be determined by subtracting the salon’s costs from the service price to consumers, then dividing the remaining amount into the cost of the equipment. For example, a $5,000 piece of equipment with a $66 cost per service on a $100 price to clients leaves $34 gross profit per service. Divide that $34 into the $5,000, and you will find it will take 147 “no-profit services” to pay for that particular piece of equipment. Estimating an average of five services a week, for example, it will take nearly 30 weeks to pay off the equipment.
Some equipment can become obsolete too quickly. Do your clients know about this service? If not, marketing will need to be more intense and expensive to result in a good ROI.
As purchasers of a product or piece of equipment, salon owners and managers must adhere to the axiom of “buyer beware.” If they make spontaneous purchases without investigation, they may be adding to their cabinets of junk products and unusable equipment. Rather than acting on impulse, salon owners need to conduct thorough research before making purchases.
purchase of the new item, or the salon can hire an expert to assess the equipment.
With any new service it is important to know (1) the inventory that needs to be kept on hand for both professional services and home care, (2) how much each service costs to provide, and (3) how much the support and home care products are going to cost the salon and its clients. Blindly jumping into an exciting new service can be catastrophic if the costs are not calculated beforehand. If the service/products are prohibitive in price, clients may avoid them, resulting in a loss to the salon.
if the team must travel to be trained. Ideally the trainer would come to the salon to train the staff.
important but does not have to be as detailed. Many salons first develop the new service internally, marketing to their current clients. These clients are offered special prices, and the professionals have the opportunity to practice the new service with a smaller demographic.
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Book Code: ENC0825
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An eager clientele A salon should choose a new service that its clientele will support through use and purchases, and the most effective way to measure their support is through a client survey. From the responses, it is possible to determine Surveys/marketing A survey followed by “Make ’em wait” marketing can have a new service booked prior to its introduction to the current clientele. The salon can give customized brochures to every client for weeks prior to the start date and answer their questions with enthusiasm. An introductory service coupon can be included in the brochure for the first service only. The service providers throughout the salon should discuss the service with their clients briefly each time they come in Inside job Let us consider the scenario for owners who wish to invest in a service that meets the five criteria of new service resources but who cannot find that service. Nothing really new stands out for them as something that not only meets the criteria but can also be successful. What can they do to bring in more cash? Many owners and managers never look at the obvious for services hiding in full view. The new services are right there at their fingertips, and new equipment and inventory may be minimal. In addition, the time for adding the new services would be reduced because the staff is already trained: Salons can expand from within with new services by using their own staff! Hair salons have cosmetologists with full cosmetology licenses, and that means there is no salon-level service that they cannot legally perform. Most only perform hair services with an occasional eyebrow service added on for their clients. They love doing hair, and often have no desire to expand into the other services they are licensed to perform. Some may look with less respect on other services and not be willing to perform them. In these times, however, perhaps they and their salon owners/managers need to look into their licensing capabilities to explore adding new services or expanding current ones. These extra services can bring in new money—and even new clients—for the salon and the hair designer. By adding these services and having current cosmetologists perform them, no new
when the ROI can be reached. For example, if clients want microdermabrasion and purchase a series of treatments, when will the machine be paid for, and what will the ROI be after this time? and suggest they be the first to get in on the introductory pricing. The problem with “Make ’em wait” marketing is that all of the salon’s professionals and front desk staff must participate in the process with enthusiasm. One way to ensure this is to offer a reward to the professional who books the most appointments for the new service. If the end of the contest is the first day the service is officially offered, the opening of the service should be very successful. employees would be needed in the salon, and spaces in the appointment book could be filled. Performing these added services is not new for hair designers. Years ago, when the cosmetology license was the only beauty license and specialties were not established, all hair designers were multifaceted. They performed hair services, sat their clients under the dryer, and then performed manicures while the clients’ hair dried or processed. It was an inexpensive mini manicure, one with no added bells and whistles to it, possibly just a polish change. Or they took the clients to the waxing shampoo bowls and waxed their eyebrows. Manicures under the dryer seemed to end when the specialty licenses were developed, and waxing was expanded into body waxing in the esthetic rooms of spas. Can these services now contribute income to salons and their hair designers when appointment books have developed huge gaps between services? Many salons are starting to look at these ancillary qualifications in the licenses of their cosmetologists for income, and individual hair designers are now becoming interested in adding services for more income. Salons already have the skilled professionals right there, so why not? The services they can add include waxing, nailcare, pedicures, and skincare services.
EXPANDING WAXING
other great features. An appropriate chair can be purchased for between $600 and $900. Two heating pots must be purchased for the skincare room and must be designated for use only in that room. Two types of products are designed for body and facial hair removal services: Wax and sugar. Wax has many chemical ingredients, mostly resins and sometimes beeswax. Sugaring paste is made from sugar, honey, or both and may include other ingredients, such as lemon. Both wax and sugar paste are applied with a tongue depressor–type spatula across the skin to spread it over the individual hair shafts above the orifices of the hair follicles to surround the hair so the professional can pull the hair out of the follicle, leaving a hairless surface. Ideally, the hair will be pulled from the bulb of the shaft and not broken at the opening of the follicle. Hair that is repeatedly pulled from the shaft will become thinner and finer and may even stop growing, eventually giving clients less hair. Practicing this new service should be performed with the depilatory product the professionals will use with clients, and several should be tried in sample services on coworkers.
Cosmetologists routinely wax the eyebrows of their clients, so this service is easily expanded in a salon. Including underarm, leg, and bikini area hair removal in their services is a quick addition to the menu, and these services fill many holes in the appointment book with higher-ticket waxing services. Training for body depilation (hair removal) is easily acquired, as nearly every beauty show has great classes. From there, the secret is practice, practice, and more practice. Cosmetologists must understand that body depilation differs from eyebrow depilation. It has nuances that should be learned in actual training to avoid potential problems, including lawsuits. An essential requirement for the addition of this new service is a room in which to perform it. The room does not have to be much bigger than a closet, but these services do require privacy. A table, facial chair, or massage table is another investment; however, these investments do not have to be single purpose. A chair for this service can serve another purpose if the salon chooses to also add skincare services. It does not have to be an expensive one with hydraulics and
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to the skin, it then shrinks as it cools, entrapping the hair. After cooling, the professional lifts up an outer border of the wax and pulls it off quickly—no strip is used with this wax. But it does not adhere to the skin as soft wax does. Soft wax with the accompanying strips for removal is used on areas such as the legs, arms, and back. their applicator on the wire or the side of the pot to remove excess wax or sugar, even more microbes are dropped into the pot. Within a few minutes, the next client is brought into the room for a service. The professional may wash their hands and find a new applicator for this service. In the meantime, the microbes (bacteria, fungi, molds, viruses, and yeast) are in the hair removal product from previous clients. Have they been killed by the heat in the pot? Given the scenario outlined above, Caprette says no. Low heat does not sufficiently destroy microorganisms in contaminated wax because the product does not reach more than 212 degrees Fahrenheit for at least 20 minutes, which is needed to kill most microbes and spores. Depilatory pots are not designed for this and will not reach the proper temperature. It’s simple: If the product could achieve that temperature in the pot, wax would break down and become a sticky, unusable mess. And if water is in the formulation, microbes will thrive at the temperature maintained in the pots. Here’s another scenario: Sometimes hairs bring blood to the surface of the skin as they are removed during a waxing session, leaving little blood spots on the surface of, say, the underarm and bikini area. The person waxing the client wipes the blood off with a tissue or gauze and alcohol. Instead of tossing the gauze—because it may be needed again—it is placed on the cabinet. When they finish the strip or hard wax pulls, the professional reaches for the tweezers and tweezes, one by one, the missed hairs from the underarm and bikini area. The tweezers are then placed on the counter, after wiping them with alcohol, to wait for their next use, possibly along with the used applicator, which may then be used to directly transfer microbes from this client to the next one. Universal precautions The Centers for Disease Control and Prevention (CDC) defines Universal Precautions as treating all human blood and body fluids as if they contain microorganisms that can cause disease. Universal Precautions are part of OSHA standards. Handwashing Handwashing is a part of Universal Precautions and is the single most effective way to prevent the spread of infection. The professional should wash their hands with soapy water before and after touching clients. Handwashing is easy and can be accomplished in less than half a minute. Wet hands with clean, running water; lather the hands thoroughly with soap; scrub for at least 20 seconds; then rinse with clean water and dry with a clean towel. What Is PPE? PPE stands for personal protective equipment, is worn by the professional for protection against infectious materials, and is a part of Universal Precautions. PPE includes gloves, face masks, protective eyewear, face shields, and protective clothing (such as disposable gowns). PPE should be applied after handwashing and before touching the client. After treating the client, the PPE should be removed and disposed of, followed by handwashing.
There are two types of wax depilatory products: Hard and soft. Hard wax is recommended for the underarm, bikini area, and face because it produces less irritation that will cause hyperpigmentation (darkening of the epidermis through enhanced deposit of melanin) on these areas. It is different than soft wax (strip wax) in that after being applied Ban the double dip The replication of microbes in wax and sugar is a key issue in the controversy concerning “double dipping.” The question is whether a few microbes carried from the client back to the wax or sugar pot grow into a huge contamination. The answer is “no” in wax products, as there is no water in wax, and microbes need a water-based environment to grow. Sugar products, however, often have water in their formulas, leaving them much more susceptible to a multiplication of microbes. Regardless of whether these substances have water in them or whether the microbes have a chance to multiply, they can indeed still be transferred to the next client. David R. Caprette, PhD, at the Department of Biochemistry and Cell Biology at Rice University in Houston has expressed concern about how easily the transfer of microbes can happen in a depilatory service and has an especially high concern when damaged skin is involved, such as when there are cuts and abrasions. Caprette states that is all that is needed for trouble with the transfer of one viable organism to a nice new warm-blooded environment. Some professionals believe that they sufficiently clean the surface of the skin when they conscientiously “clean” it with alcohol or alcohol-based products. However, alcohol does more to degrease the skin than degerm it. Alcohol only sanitizes the skin, which means it reduces microbes on the surface. But it does not eliminate them. Many microbes remain on the skin and can be carried back to the pot on the applicator, then transferred to the next client. Contamination happens when a professional uses only one blade for the entire service, repeatedly dipping that applicator into the wax or sugar and then moving from pot to client, client to pot. In addition, if professionals scrape What’s wrong with this picture? No gloves. No new gauze. Dirty tweezers for the next client. One wax applicator throughout the service. Maybe not a new one for the next client. When considering a yes-or-no need for gloves/other personal protective equipment (PPE), owners should refer to the U.S. Occupational Safety and Health Act (OSHA) of 1970 and an addendum that became effective in 1993 when the bloodborne pathogens (BBP) regulation was added to OSHA standards. Employers must comply with all applicable OSHA standards. These OSHA-devised standards are meant to protect employees from harmful work conditions. They read, in part: “The bloodborne pathogens standard applies to all employees with occupational exposure to blood and/ or other potentially infectious materials (OPIM), even if no actual exposure incidents have occurred.” Occupational exposure is defined as “Any reasonably anticipated skin, eye, mucous membrane or parenteral contact with blood (and/or OPIM) that may result from the performance of an employee’s duties.”
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New waxing clients New waxing clients must be screened for potential problems, such as enhanced sensitivity. This information is
stored for future use. Table 1 presents an example of the screening form.
TABLE 1: CLIENT PROFILE
CLIENT PROFILE—WAXING SERVICES (business name or logo here)
Date:
Name:
Address:
Best Contact Telephone Number:
City:
State:
Zip:
What area was waxed? ___________________________________________ _____________________________________________________________ Are you under the care of a dermatologist? Yes No If so, for what are you being treated?
Is this your first appointment for waxing? Yes No If not, when was your last waxing appointment? ________________________ Please indicate by marking an “x” whether you have now or have ever had any of the following medical conditions:
__________________________________________________ ___________________________________________________ Please indicate the date of your most recent: ● Tanning (sun): _____________ ● Chemical peel: _____________ ● Microdermabrasion: _____________ ● Tanning (sun bed): _____________ Any other medications (please explain): __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________
___ Diabetes ___ Dermal abrasions ___ Herpes in the area ___ High blood pressure. ___ Excessive moles
___ Poor circulation ___ Warts ___ Varicose veins ___ Skin cancer ___ Any skin condition
(please explain below) Other: __________________________________________________ __________________________________________________ Please indicate by marking an “x” next to any of the following medications or treatments that you take: ___ Accutane and similar treatments for acne ___ Tetracycline ___ Cortisone ___ High blood pressure medication ___ Thyroid medication ___ Retin-A, retinol products ___ Glycolic acid or other AHAs ___ Beta hydroxy acid (salicylic acid) ___ Antibiotics
Customer Information Just prior to or during menstruation, your skin may be more sensitive than usual and respond with more irritation. Do not expose skin to the sun/indoor tanning for at least 48 hours after the waxing service. I understand that reactions from a waxing service may happen for reasons unknown to the skincare professional. Client Signature: Date: What the answers tell you
limits regarding waxing; a week is the usual wait time for waxing after esthetic-level peels. Medical-level peels should not be waxed without the permission of the physician. Of course, any skin area with redness or irritation should not be waxed. Regarding when to have a peel after waxing, esthetic peels should not be performed for 48 hours after waxing.
A detailed health history is necessary in order to address any concerns prior to waxing. For instance, skin abrasions should not be waxed, nor should bruises, moles, skin cancer sites, or areas of large varicose veins. A client with poor circulation can have delayed healing, so this person should not be waxed. Certain products and medications preclude waxing due to the risk of scarring. Different peels have different
ADDING NAIL SERVICES
filled with money-making services? Or why not add another full service to a ticket? For years, prices for manicure services suffered from the add-on syndrome hair designers had assigned to them. The prices were set low as add-ons to hair services, where they were performed to conveniently fit in the time the client was under the hair dryer hood. Twenty-minute hair drying time? No problem. Most were little more than a polish change due to the time constraints; seldom were they a full manicure. This complicated manicure pricing later when manicures became a stand-alone table service, as clients still expected
Many salons have a manicure table on site. Now is an opportunity to pull it out and make money from it— manicures are back and making serious money. These manicures are no longer the quickie-under-the-dryer manicures. They are a full menu of treatment-based manicures that make serious money and are services clients will reappoint. They begin at $20 and go to as high as $35 or more for a half-hour basic. The cost is based on the salon’s location and the clientele. Specialty and treatment manicures cost more and are appointed for a half hour and up. Wouldn’t it be great to have some of those empty slots
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Book Code: ENC0825
EliteLearning.com/Cosmetology
Those basic manicures may be the same services the hair designers were taught in cosmetology school. They may even be the same as they have been for years: Soak, push back the cuticles, massage, and so on. The wise salon owner will investigate new techniques, such as the new treatment- based manicures, that can expand the menu a great deal and increase profit margins. A good book for cosmetologists seeking training in this concept is Spa Manicuring for the Salon and Spa , by Janet McCormick (Milady Publishing). To be profitable, these new treatment-based manicures must be performed by a trained beauty professional who can recommend services that are appropriate for individual clients’ hands and arms, similar to the consultation regarding the skincare department’s facials. Skincare professionals analyze the skin before choosing the facial treatment, and this should also be done for the hands. With this new manicuring and pedicuring treatment philosophy, clients and their needs are the focus, with recommendations given for appropriate services. The consultation not the beautification—is central to the success of the service, although beautification is also a beneficial result of this focus.
to pay the same low prices. However, that has changed since the inception of spas with high-end and pampering services that clients love, and thankfully, it has carried over into salons. Product and procedure upgrade manicures can now be offered—discerning clients are excited to purchase them, and cosmetologists and manicurists can charge higher prices, thereby increasing revenue. Some salons will say they already have nail services on their menus, but no one purchases them. So why pay any attention to them? Think about it. Does anyone suggest them? How many regularly appointing clients in salons have actually seen a menu of services lately? Or is it because the manicure table is sitting there in the corner with a stack of magazines on it? If a salon professional or the front desk person mentions to current clients that other services are available, many clients will appoint one for their next visit. Offering a discount if they appoint can be an incentive for this to happen. The worst response a customer can make when you suggest a service is “I didn’t even know your salon offered it.” Another problem is a salon menu of services that contains only the old basic and spa manicures to choose from.
ADDING PEDICURES
so their beauty professionals could make more money, and these services became especially popular and profitable. With the addition of pedicures, the prices of the accompanying manicures were also raised to a higher level, so everyone is making more money on these services. Finally, manicures and pedicures are respected in the eyes of other beauty professionals. The higher-priced nail services became standard offerings in a new phenomena—gift packages, a group of services designed for gift-givers to purchase as treats for special people. These services are offered on the same day, one right after the other, sometimes with lunch and always with added luxury and pampering. Manicure and pedicure combination services also became popular as mini packages because they are a shorter but complete package for gift purchases. Packaged manicures and pedicures introduce new clients to them, and many become “regulars” for weekly, biweekly, and monthly services in the nail department. Professional pedicures have actually become lifestyle services, with many clients appointing for their pedicures more regularly than their hair cuts.
Renewed demand for natural manicures followed the sudden popularity of pedicures in the mid-1990s. Pedicures had a very different track in the development of their pricing than manicures did, and from the advent of their reintroduction into the beauty world in spas, they have enjoyed great profit ratios. Even though they had been around for centuries, as were manicures, few Americans knew about them, or if they did, they either never gave them a thought or thought of them in a negative light. They were on the bottom of the service menus of the few salons that offered them, but most, even nail salons, did not want them on their menus. This “nonexistence” allowed spas to later reintroduce them as a new and very special spa service when the new throne-type chairs were launched into the industry. It also allowed them to set a new price standard for the service that was more fitting to the costs, the beauty professionals’ compensation, and the use of upscale spa products. The higher prices were supported by the high demand for the service, and this demand helped the spas maintain higher prices. Regular salons also added pedicures to their menus New methods in manicuring and pedicuring Beauty professionals will say, “There is nothing new we can do in manicures and pedicures,” but the new, more treatment-oriented choices for manicures and pedicures prove this untrue. This concept is important to the development of more desirable and more popular nail services. These services provide skin and nail improvements, moving past just beautification. They warm the skin, which opens the pores and allows a deeper penetration of the product ingredients and an immediate and noticeable improvement in a client’s skin. The following chart compares the traditional protocol with the new skincare and treatment- oriented protocol. The difference between the traditional manicure and pedicure services and the treatment manicure and pedicure services are as follows. Treatment manicures and pedicures include an analysis of the nails as well as the skin of the entire extremity. The treatment protocols (scrub exfoliation, for example) include all these areas and are chosen to meet the individual needs of the client.
Traditional Manicure and Pedicure 1. Shorten shape, remove polish
Skincare-Based Manicure and Pedicure 1. Shorten shape, remove polish
2. Soak
2. Analysis and
recommendations 3. Cuticle and callus work 3. Skin prep and massage 4. Mask 4. Treatment 5. Massage 5. Cuticle and callus work 6. Polish prep and polish 6. Polish prep and polish 7. Home care, reappointment, and release 7. Home care, reappointment, and release
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Book Code: ENC0825
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service, in contrast, includes merely the generic “basic” and “spa” manicures and pedicures. Treatment manicures and pedicures are lucrative services to add to the salon menu and bring clients back more frequently. They can be added with minimal education as well as minimal investment in professional and home care products. the scrub has removed the oils from the skin—it will usually require reapplication of the massage product during the movements. Using an additional hydrating mask can increase the time and cost of the treatment. Home care It is recommended that the client perform exfoliation biweekly at home with an appropriate grit product and apply a moisturizing lotion twice daily.
With the treatment protocol, massage is started earlier, allowing for warming of the skin, opening of the pores, and supporting more penetration of ingredients. Early massage encourages relaxation in the client, resulting in a more pleasant experience overall, with the possibility of the client rebooking sooner as a result. These additional services can also be incorporated into the care of the client receiving artificial nail manicures for an additional fee. Traditional Protocol for a scrub manicure and pedicure This is the basic manicure plus a scrub (exfoliant) step. The scrub treatment occurs before the massage. A physical exfoliant is a water-based lotion that contains granules of the appropriate grit. The product is manipulated around the surface of the skin to exfoliate dead cells. A good product will remove the right amount of dead cells in one minute of an even (not heavy) pressure over the hand/arms or foot/ legs. The product must be removed thoroughly before the next step, the massage. In this procedure, an especially hydrating product should be used with massage because Hydrating manicure and pedicure These services are the most performed manicures and pedicures in salons and spas. These manicures and pedicures can be designed with high-end products, massage, and masks with an overlying paraffin product to become the “signature” services for the salon. Antiaging manicure and pedicure In the U.S., the skincare market is currently estimated to be worth approximately $11 billion a year, with the antiaging category leading in products and appointed services. The antiaging market is expected to continue to grow, and salon and spa clients are among those spending their cash to look younger. Antiaging manicures and pedicures require good treatment planning that usually includes a series of services, such as chemical exfoliants, LED, lightening agents, and hydration. The client must commit to biweekly manicures and pedicures, which allow the elastin and collagen in the skin to rejuvenate between appointments, and to home care with their eyes on great future results. Home care is a “must do” in antiaging. This treatment plan can address wrinkles, Callus control manicure and pedicure The function of this treatment is to reduce calluses and slow or prevent their return. These manicure and pedicure treatments are in a series, as calluses must be reduced progressively for long-term change. This service contains the application of softeners and the use of a pedi-paddle to address calluses on the feet. Some manicurists apply an alpha-hydroxy acid (AHA) treatment to the calluses to better soften them, then use the pedi-paddle. Others use a sodium hydroxide product followed by the paddle. For Aromatherapy manicure and pedicure These are the spa manicure and pedicure with synergistic aromatherapy products used throughout, plus support items Nail growth manicure This manicure is any of the manicures, with added special massage of the nail matrix during the hand massage step to stimulate the growth of the nail plate. Toenails that grow slowly can also benefit from a matrix massage, although the result is not as fast.
Home care It is recommended that the client use a professional-grade moisturizer twice daily. Most clients will also need a scrub product to use once or twice per week.
dehydration, and hyperpigmentation. The client’s hands will look younger, take on a more even and youthful glow, and appear more toned. Some clients require hydration treatments between the antiaging treatments. Home care Lotions and treatment products are important in this program. A chemical exfoliating lotion will be important to use at bedtime. A moisturizing lotion will be used in the morning. A lightening product is also very important in home care, as well is sun protection. If sun protection is not used, the antiaging will not happen, and dark spots will darken. heavy calluses, a series will reduce them slowly, preventing their return, which happens when they are removed quickly with illegal blades. Home care Clients must use an AHA lotion nightly and a pedi-paddle after each shower to slowly support the reduction of the calluses.
such as candles. This is a highly pampering and luxurious service that is also very moisturizing.
Home care An oil is applied to the matrix area nightly, then the clients should massage the nail from side to side on the matrix. Medium pressure is applied during the side-to-side movement.
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Book Code: ENC0825
EliteLearning.com/Cosmetology
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