___________________________________________________________ Violence in the Healthcare Workplace
56. What are paraverbals? A) Defusion techniques
59. What would be an objective of a zero-tolerance violence policy in workplaces? A) To eradicate workplace violence B) To eliminate workers’ experiences of secondary traumatization C) To disseminate the message that abusive behaviors or violence are not tolerated D) To normalize workers’ feelings of loss of control over their immediate environment 60. What information should organizations and agencies be collecting to track and monitor violent or abusive behaviors in the workplace? A) Type of behavior B) Location, time, and date of incident C) Circumstances leading up to the incident D) All of the above
B) One’s tone, volume, rate, and rhythm of speech C) A symbolic gesture that conveys nurturance offered to the perpetrator D) All of the above
57. What is a potential consequence of witnessing workplace violence for healthcare workers and clinicians? A) Self-efficacy B) Compassion fatigue
C) Loss of social supports D) Primary traumatization
58. Nurse H has been the target of bullying behavior by another nurse who happens to be older and her senior in terms of tenure. Lately, this nurse has been gossiping about Nurse H and spreading malicious rumors about her. When Nurse H finally approaches senior management, they tell her that she should not take things so seriously and to toughen up. According to Ferris, what type of response is this
clinic exhibiting? A) “See no evil” B) “Hear no evil” C) “Speak no evil” D) None of the above
Course Code: SWNY05VW
51
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