Also applicable is Standard IV: Business Practices: ● Provide a physical setting that is safe and meets all applicable legal requirements for health and safety (NCBTMB, 2009).
Review NCBTMB Standard I: Professionalism that includes: ● Provide an environment that is safe and comfortable for the client that meets all legal requirements for health and safety. ● Use standard precautions to insure professional hygienic practices and maintain a level of personal hygiene appropriate for practitioners. Case study 5 A female massage therapist has been working with a female client for six months and the client’s behavior has slowly become aggressive, demanding and critical of the treatment. The therapist focuses on the client’s shoulders and upper back muscles that are often tight but release during treatment. This is the problem areas identified by the client during development of the treatment plan. One day the therapist completed the upper shoulder work and started to move to the mid back. At that point the client turned and sat up, demanding that the therapist return to the shoulder area and shouted, “Do the work I told you to do and if you did it right the pain would not keep returning!” The therapist, wanting to please the client, said nothing and repeated the shoulder work. Nothing further was about the session by either party, and the therapist told herself that the client was having a bad day and kept the incident to herself. The following week, the therapist was uneasy and anxious as she approached the regular session with that client. Sure enough, when the client returned, she continued to bark instructions at the therapist. Again the therapist complied in order to assuage the client’s anger and to try and accommodate her demands. As the sessions continued the therapist grew more apprehensive and she began to doubt her competence as a therapist. The therapist reviewed the client’s chart and her treatment and believed that she had delivered the correct procedure using the appropriate method. She felt that she had lost her ability to provide effective services and faith in her ability as a massage therapist. After carefully reviewing the situation, conducting self awareness activities, reflecting on her feelings and the impact on her behavior and spending time on reflecting the therapist came to a realization. She had felt these feeling before when she was a teen and made to feel inadequate by her negative, authoritarian mother who was impossible to please. Analysis The therapist determined that the situation had devolved into one of transference and counter transference. Here are the relevant components: ● In relationships where a power differential is present, as between a healthcare practitioner and client, there exists a potential for transference and counter transference to surface. ● Transference occurs when a client unconsciously projects unresolved feelings, needs and issues onto a practitioner. ● In counter transference, the therapist unconsciously assigns unresolved feelings, thoughts, and perceptions about someone from their personal history onto the client.
● As a result, the therapist may lose objectivity and misinterpret a client’s actions, responses and needs. These misperceptions can lead to misunderstandings, poor judgment and even negative feelings toward a client. ● Negative feelings often arise when a client displays similarities to a person in the therapist’s life toward whom ill will is harbored. ● Displaced positive feelings can arise when a client reminds the therapist of someone they feel favorably toward. ● Recognizing the signs of counter transference can prevent an awkward ethical dilemma up to and including litigation. The following behaviors are indicative of counter transference: ○ Unusually strong positive or negative feelings toward a client. ○ Predominance of impatience or anger if a client is not progressing. ○ Being argumentative with a client. ○ Over-emotional involvement in solving the client’s problems. ○ Making exceptions for a client’s inappropriate behavior. ○ Giving a client extra time and attention before and after a session. ○ Bending our professional and personal boundaries for a client (Riedell, 2005). Steps to prevent or resolve counter transference issues: ● Work on building trust and communication as a foundation. The therapist in this case stayed quiet too long. ● Work to become more self-aware and overcoming prejudices, preferences, judgments and personal issues, to establish clearer boundaries in the therapeutic relationship. ● When personal feelings are recognized, addressed and put aside, they do not interfere with the commitment to high quality healthcare. ● Awareness of counter transference marks the therapist’s return to professionalism. ● Moving beyond this barrier, the therapist can educate her client on the anatomical connections and therapeutic value of her work to release the shoulder tightness, which include connecting muscle groups, and provide strategies to address the cause such as better postures or adjusting computer height, angle or reach. Review the following Standard V: Roles and Boundaries: ● Recognize and limit the impact of transference and counter-transference between the client and the certificant. ● Have the right to refuse and/or terminate the service to a client who is abusive or under the influence of alcohol, drugs, or any illegal substance (NCBTMB, 2013).
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Book Code: MTX1225
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