_________________________________________________________________ Managing Disruptive Patients DFL09DP — 9 CE CREDIT HOURS R elease D ate : 01/06/25 E xpiration D ate : 01/05/28
Managing Disruptive Patients
Audience This course is designed for all dental professionals who may encounter disruptive patients. Course Objective The purpose of this course is to provide dental professionals with the knowledge and skills necessary to identify patients at risk for disruptive behavior and to avoid potentially violent situations. Learning Outcomes Upon completion of this course, you should be able to: 1. Interpret the early warning signs of workplace violence in patients who are aggressive. 2. Apply appropriate interventions for managing patients who are assaultive or have the potential to engage in workplace violence. 3. Differentiate risk factors associated with non- adherence. 4. Analyze interventions that may be used when caring for patients who are non-adherent. 5. Distinguish ways in which manipulative behavior can be identified. 6. Analyze the appropriate interventions for patients who demonstrate manipulative behaviors. Faculty Shirley Aycock, DNP, RN , is a Registered Nurse who has spent the majority of her nursing career serving in a variety of leadership roles. Her leadership roles range from clinical operations within acute care facilitates to serving as Adjunct Nursing Faculty at several Universities including LeTourneau University and University of Texas at Arlington, College of Nursing and Health Innovation. She received her Bachelor of Science in Nursing degree from University of Texas at Arlington, a Master of Science in Nursing Administration from University of Texas at Tyler, and a Doctorate of Nursing Practice from Rush University in Chicago, Illinois.
Faculty Disclosure Contributing faculty, Shirley Aycock, DNP, RN, has disclosed no relevant financial relationship with any product manufac- turer or service provider mentioned Division Planner Paul Subar, DDS, EdD Division Planner Disclosure The division planner has disclosed no relevant financial rela- tionship with any product manufacturer or service provider mentioned. Senior Director of Development and Academic Affairs Sarah Campbell Director Disclosure The director has disclosed no relevant financial relationship with any product manufacturer or service provider mentioned. Accreditations & Approvals NetCE is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at www.ada.org/cerp. NetCE is approved as a provider of continuing education by the Florida Board of Dentistry, Provider #50-2405.
NetCE Nationally Approved PACE Program Provider for FAGD/MAGD credit. Approval does not imply acceptance by any regulatory authority or AGD endorsement.
10/1/2021 to 9/30/2027 Provider ID #217994.
Designations of Credit NetCE designates this activity for 9 continuing education credits. AGD Subject Code 550.
Mention of commercial products does not indicate endorsement.
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