Frequently Asked Questions
Where can I find my customer ID number and why do I need it? Your customer ID number is located in the top left hand corner on the back of your book. Due to new rule changes, all
individuals receiving a home-study book must be issued a unique customer ID. Where can I find my book code and why do I need it?
Your book code is a two letter code located on the back cover and answer sheet of your home-study book. You will need this code in order to ensure you are taking the correct test when submitting your test answers online. The Ohio State Cosmetology and Barber Board requires that we send out 5 different versions of each book. This means that you are likely to have a different book than your colleagues and friends. It is very important that you select the correct book code when submitting your answers via our website at EliteLearning.com/Book Why are there no questions and answers listed for the online test? Due to new changes to Rule 4713-21, when you submit test answers via a website, test questions and answers cannot be listed. This is why it is very important that you select the correct book code when submitting answers online. How do I renew my license? You can renew your license by going to https://cos.ohio.gov/renewal-and-continuing-education. Your User ID and Password are included in the mailed information you received from the Ohio State Board of Cosmetology. Credit card and renewal information WILL NOT be taken over the phone. Renewals must be completed ONLINE . In order to renew your license, you will have to enter the course ID number from your certificate of completion during the online renewal process on the Ohio State Cosmetology and Barber Board site https://cos.ohio.gov/renewal-and-continuing-education If you have misplaced this login information, go to https://cos.ohio.gov/home there you will find a User ID and Password request. Your User ID and Password will be e-mailed to you within 48 hours. Is my information secure? Yes! We use SSL encryption, and we never share your information with third-parties. We are also rated A+ by the National Better Business Bureau. What if I still have questions? What are your business hours? No problem, we have several options for you to choose from! Online at EliteLearning.com.com/Cosmetology you will see our robust FAQ section that answers many of your questions, simply click FAQs at the top of the page, e-mail us at office@elitelearning.com, or call us toll free at 1-888-875-5182, Monday - Friday 9:00 am - 6:00 pm, EST and Sat. 10:00 am - 4:00 pm EST. Important information for licensees: Always check your state’s board website to determine the number of hours required for renewal, mandatory subjects (as these are subject to change), and the amount that may be completed through home-study. Also, make sure that you notify the board of any changes of address. It is important that your most current address is on file.
Licensing board contact information:
Ohio State Cosmetology and Barber Board 1929 Gateway Circle Grove City, OH 43123
Phone: (614) 466-3834 Fax: (614) 644-6880 Website: https://cos.ohio.gov/home
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COSMETOLOGY CONTINUING EDUCATION
Book Code: COH0325A
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