Educating Patients: Creating Teaching Moments in Practice
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5. Which of the following statements is true regarding communication barriers? a. Communication is the same in every culture. b. A patient’s preferred language should be used. c. Nonverbal behaviors do not affect communication. d. Linguistics have a minimal impact on communication. CHAPTER 3 1. Talking and providing information in a way that most people understand is a description of: a. Colloquialisms. b. Plain language. c. The universal approach. d. Health literacy. 2. Providing explanations throughout a b. Showing sympathy. c. Involving the patient. d. Self-preparation. 3. All the following are information that should be provided to a patient who has low health literacy EXCEPT: a. What the patient needs to do before discharge. b. How self-care should be done. c. Why a medication is important for the patient. d. How a medication acts in the body. 4. Which of the following statements is true regarding teach-back? a. It is used to test the patient’s knowledge before educating the patient. b. Information is given in small sections and then verified with the patient. c. It is a strategy that is appropriate for all patients. d. Patients tell back the information word for word. conversation assists with: a. Nonverbal behaviors.
5. Cultural competence is described as: a. Incorporating culture factors into patient care. b. Having knowledge of all cultures. c. Using approved language services. d. Asking patients questions about why they have beliefs. 6. An important consideration for de- escalation is: a. Escalation is identified when violence occurs. b. De-escalation includes using restraints. c. Earlier interventions are more effective. d. Escalation occurs only in those with a history of violence. CHAPTER 4 1. Which of the following statements is true? a. Patient readiness to learn does not affect a teaching moment. b. A teaching moment is planned, formal education. c. Acting on a teaching moment must be immediate. d. Frequent teaching moments indicate a problem with education. 2. Which of the following is an appropriate open-ended question? a. “Tell me why you think you don’t need a flu shot.” b. “Do you have pain?” c. “Do you understand what we just talked about?” d. “What works best to help you sleep at home?” 3. All the following statements are true EXCEPT: a. Misinformation is not related to patient beliefs. b. Inaccurate information can come from multiple sources. c. Providing accurate healthcare can improve health literacy. d. A response to a question shouldn’t be a speculation.
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