increasingly more diverse in demographics and cultural backgrounds - suggests improvements and changes to his ideas. They are not so sure that his changes are the most appropriate given the overall strategic directions of the department. Furthermore, they are unsure how to implement strategies when the ideas call for outdated resources and technology. Some of the younger staff members are more vocal and mention recent trends and practices in strategic thinking that could be more beneficial to accomplishing the division goals. Jerry views these suggestions as attacks directed at him and as resistance on the part of the staff. Every time he makes a suggestion, he is thrown a curveball by one of the younger staff members. Why is this happening to him now? He knows he must manage this. He cannot let this dynamic type go on for another five years - or could he? Questions 1. What cultural assumptions fuel Jerry’s perspective as a leader? 2. Where does Jerry’s motivation to lead come from? 3. How would you describe Jerry’s self-concept and influence on his leadership? 4. How much do age and generational values impact this situation? Discussion J erry has several cultural assumptions that can be broken down into different cultural levels: individual, team, Case Study 8: Rachel Rachel, a female student at your college who identifies as genderqueer and often dresses in a traditionally masculine manner, is physically assaulted and injured by three unidentified men in an anti-transgender hate crime the previous evening. The attack occurred on campus, and the perpetrators are thought to be other students. Seeing that you have a “Safe Space” placard on your office door, she (her preferred pronoun) comes to you first for support. Questions 1. What steps might you take to help her? 2. How might Rachel’s needs differ from a non-transgender student who has been assaulted? 3. How much knowledge about the LGBTQ population is necessary before working with this client? Case Study 9: Kim Kim is a second-generation Vietnamese American woman in her early 20s who sought treatment for assistance with forming relationships. Kim was male-assigned and had transitioned several months before beginning treatment. Kim had undertaken hormone replacement therapy and was considering surgery at some point in the future. She had already taken care of many institutional matters: changing her Social Security card and driver’s license. Kim came out to her family. Her family was confused and distressed by her transition. While her father seemed angry and resentful, other family members seemed to be making a reasonable effort to reckon with the changes and the “loss” of their brother, son, and so on (from their point of view). Kim appreciated their try but felt sad and tense when she visited her family. She wished for more even though she did not expect it. She thought that some of her family’s difficulties stemmed from their adherence to their Christian religion.
organizational, and national cultures. His assumptions and beliefs may include the following: working hard will get you to the top, everyone must obey rules and procedures, and you must have the experience to know what you are doing in a job. This could be why he feels attacked when his younger employees make suggestions. The counselor would need to explore and discuss the difference in generational values so that Jerry can grasp how age impacts work behavior. It is also important to note that Jerry may have been raised in a homogenous culture that did not allow him to interact with others who did not share his same cultural values and belief. This could stem from cohort values based on age. Baby boomers (born from 1946 to 1964) range from their late 50s through retirement. For example, many baby boomers believe the other generations should pay their dues and often complain about the younger generations lacking work ethic/commitment. Moreover, individuals in the baby boomer cohort see respect and communication very differently than millennials (born between 1981 and 1996), and those in generation Z. Jerry might be informed about changing demographics in the workplace. Millennials are already the largest segment in the workplace. By 2025, 75% of the global workforce will be millennials. Thus, learning how to work with millennials is a valuable skill (Key Statistics About Millennials in the Workplace, 2021). Discussion The counselor should understand the distinction between sexual orientation and sexual identity. Sexual orientation and sexual identity, while related terms, have distinct meanings. Sexual orientation is determined by the gender to which an individual experiences sexual arousal and attraction. Sexual identity is a construct of personal analysis, generally based on sexual orientation, gender identity (sense of being male or female), and sometimes social factors. Lesbian, gay, and bisexual (LGB) people report greater dissatisfaction with counseling and psychotherapy services than their heterosexual counterparts (Bishop, Crisp, & Scholz, 2022). Greater dissatisfaction with counseling services may result from experiences of microaggressions resulting from a lack of service provider cultural competence. The counselor should also know about the discrimination, oppression, and violence plaguing transgender communities in this country. Having this foundation of knowledge would help them work with Rachel. Kim was often lonely and wished to have friends and a partner. She was shy and seemed closed off. Kim felt isolated; she yearned for contact and help from other transgender individuals. Kim stated that she was not interested in attending a support group for transgender people because she imagined that most participants would be “freaks.” She acknowledged that some of her feelings were related to her difficulty feeling positive about herself as transgender. She spent several hours each day online, often playing video games and sometimes visiting online social sites. She had been very depressed before her transition; once she began, her symptoms lessened, only to return. She longed to have a family. She described a sense of at long last having things in order with her gender but of then having a sense of “now what?” with the rest of it.
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Book Code: PYTX1226
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