Environment Do you patronize businesses that have rude, ill-trained employees, dirty displays, or dirty bathrooms? If your answer was no, you can probably remember back to the day that you went into this business and decided you were not going back. Clean, neat, and organized service areas and wonderful staff can create a peaceful and lucrative environment. It is good to feel like the employees of businesses actually want to be there when customers come in. When the environment is filled with Appearance Employees should always look like employees. In a profession that is so deeply rooted in appearances, our personal grooming should always be a priority. Wearing the most expensive fashions is never necessary. Cleanliness, neatness, and modesty are the main factors to be considered when appearing professional. Some salons require a simple, all-black dress code. Some salons have no dress code at all. In booth rental environments, there is usually no restriction on what independent contractors wear. Some salons draw different clientele based on how the employees look. Clean, well-styled hair with professionally applied color, makeup, or beauty enhancements are a part of professional presentation. Clients will not want services from cosmetologists that are dirty, sloppy, or immodestly dressed. It distracts attention away from the client. Some salons have no boundaries. There are many beauty professionals that have exposed tattoos, or piercings, or edgy References Davis, J. P. (2016) Common Sense in the Salon . Unpublished.
tension and disgruntled employees and managers, clients can tell. Create an environment where the drama is minimized for the sake of client comfort. We all have disagreements, and sometimes we have certain dislikes for co-workers and even clients. We should never ignore the needs of our clients by treating anyone in a way that is below the company standard. Treating people how you would like to be treated is always an approach that creates a professional, drama-free environment. dress codes, or wear business casual. There is no right or wrong way in an artistic field like cosmetology. The most important is that you are not offensive to your customers. You have to be clear on the standards in your particular business if you would like to be more edgy or outside the box with your appearance. Your appearance should always be reflective of what you want your clients to think of you as a professional in your industry. Now you should be able to perform a self-evaluation, describe how to provide exceptional service consistently, identify what type of beauty professional you are, design a suitable pricing structure, discuss why competitive pricing matters and why raising prices does not limit you, and clearly state what you should be doing to maintain professionalism in your facility. After completing these exercises, you will be able to gauge, design, and improve performance standards for your business.
BE IN HIGH DEMAND AND EARN YOUR WORTH Final Examination Questions Select the best answer for each question and mark your answers on the Final Examination Answer Sheet found on page 44, or complete your test online at EliteLearning.com/Book 11. Review a customer’s records if they are available, before the customer’s arrival. 16. Identifying your clientele and grouping them will help you identify who you are as a professional.
a. True. b. False. 17. Trendsetters face challenges such as advanced training, specialty insurance coverage, proper facility licensing, research, and expiring trends. a. True. b. False. 18. Classic cosmetologists get stagnant in services and skills because they never need further training. 19. Classic cosmetologists are not affected when things change and advancements are made periodically by the regulatory agencies controlling the standards and practices of each cosmetology field. a. True. b. False. 20. Clients should be able to trust that their beauty or personal issues will not be shared with anyone. a. True. b. False.
a. True. b. False. 12. Have the customer fill out a client information card and any release forms that are required by the company ownership. a. True. b. False. 13. Booking a future appointment will not matter if you are good at what you do. Clients will call you. a. True. b. False. 14. Performing research in your specific area of cosmetology is unnecessary because it can cause a loss of creative ability.
a. True. b. False.
15. Specialty services can be a matter of ability, training, product affordability, client base, and demographics.
a. True. b. False.
a. True. b. False.
EliteLearning.com/ Cosmetology Course Code: CNC02HD
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Book Code: ENC0824
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