establish boundaries when working with clients (Ginn, 2013). Not being able to quickly and properly address conflict is another way massage therapists underuse their power. Ginn (2013) notes that clients can over or underuse their own power, though she is quick to point out that massage therapists need to take more responsibility than their clients. She offers the following insights: ● A healthy client-massage therapist relationship is not equal, but balanced. ● In order to achieve a balanced relationship, massage therapists must learn to “teach your clients to be clients.” ● Before beginning a massage therapy session with a new client, take time for introductions and explanations of practice procedures and policy. ● Create guidelines for the session room and explain client and therapist roles including the expectations and objectives of therapy. ● Let clients know what their responsibilities are in the relationship, such as a policy to pay at the time of service, to arrive on time, and to speak up if something makes them uncomfortable, for example. With any position of power comes the potential for abuse. Massage therapists, like many healthcare professionals, forge close relationships with people in their care. The combination of physical and social interaction between practitioner and client can trigger strong emotional responses in one or both parties, leading to small improprieties as well as egregious misconduct. Examples of subtle ways practitioners can take unfair advantage of their relationships with clients include: asking a client, who Boundaries in the patient-practitioner relationship Boundaries define the limits of appropriate behavior within the scope of practice between professionals and clients and must be clearly communicated before a session begins. By establishing boundaries, a massage professional creates a respectful and protective space for the therapeutic relationship to occur that protects both the client and the therapist. A boundary violation occurs when a massage therapists’ behavior goes beyond appropriate professional limits as stated in the Code of Ethics and Standards of Practice from all professional organizations previously outlined in this course. The intimate nature of massage therapy presents the potential for boundary violations within the professional-client relationship. Remaining in the established professional boundaries may become difficult in prolonged or long-term relationships, but practitioners are responsible for retaining their professional boundaries with all clients at all times. Boundary issues are covered in a number of guidelines and regulations that govern appropriate professional behavior, including standards of conduct, codes of ethics, state and federal law, professional education and training programs, licensure and certification protocol. Clients must rely on the professional they consult for services to be trustworthy and competent in establishing and maintaining boundaries. When practitioners cross boundaries, they have not only lost their professional judgment and objectivity, but the trust of the client as well as the therapeutic relationship. Part of massage therapists’ responsibility in maintaining clearly defined boundaries is to protect the client. Inappropriate behavior tends to make people uncomfortable so the therapist must be observant to notice if a client is not responding positively to therapy, and make sure their behavior or comments are not the cause. Relieving stress and physical stiffness or pain should be a relaxing and comfortable experience. If a massage therapist’s behavior is appropriate, but a client appears anxious or uncomfortable, the therapist should discuss the situation with the client to remedy the problem and put the client at ease. A boundary violation occurs when professional behavior conflicts with the limits of ethical conduct. Boundary violations arise when the practitioner’s personal interest come before the professional’s
is a lawyer, for free legal advice; requesting a church donation; selling a child’s fundraising products at the office; mentioning personal details about a client; or repeating what was said during a session to a friend or spouse. Even when clients appear to welcome, rather than resent such requests or behavior, they are never appropriate and do not belong in a professional environment. It is equally inappropriate for practitioners to accept favors, free merchandise and services, or confidential information, such as stock tips, from a client. These interactions can distort the therapeutic relationship and obscure its primary objective. It is not unusual for clients to unintentionally test professional boundaries, or for practitioners to unknowingly disregard them. When practitioners and clients are motivated by counter transference and transference, respectively, they become more susceptible to inappropriate impulses that can lead to misconduct. Transference refers to the redirection of all the feelings experienced by the client, related to his or her past experiences and relationships, stirred up by or in the session. Counter transference may occur during a session when the practitioner’s unresolved feelings and issues are unconsciously transferred to the client (Bureau of Labor Statistics, 2016). Massage therapists should be aware that transference and counter transference could activate strong emotional reactions and/or feelings of sexual attraction, raising unrealistic expectations on the part of clients and practitioners. They should learn to identify emotional red flags of blurred professional/ personal boundaries in their own behavior. primary obligation to the patient’s welfare in ways that harm the patient or the therapeutic relationship. Interactions between massage professional and clients are ethically problematic when they interfere with the plan of care, the therapeutic relationship, the professional’s relationships with colleagues or the ethics of the profession. Boundaries may be breached in ways that are inadvertent or unintentional in nature. The examples below are known as boundary crossings : ● Goodbye hugs initiated by a client at the completion of treatment. ● Physical gestures or expressions of reassurance at times of extreme stress, such as a pat on the shoulder or touch on the hand. ● Allowing a session to run overtime. ● Attempts to show concern or empathy, such as disclosing similar feelings or experiences. ● Sharing personal phone numbers, emails, or social media contacts. If boundary crossings are repeated, professional boundaries may be blurred, altering the professional therapeutic relationship and increasing the potential for boundary violations. Boundary violations erode the client’s right to safe and effective care and the practitioner’s obligation to protect their client from harm. Some examples include affectionate or inappropriate communication, inappropriate gesture or body language, self- disclosure of a personal nature by the practitioner, breaking confidentiality, conversations or behavior that falls outside of the scope of practice, and dual relationships outside of the therapeutic setting. The therapist is responsible for setting, communicating, and maintaining boundaries. In order to accomplish this, they must be observant, think critically, follow ethical standards of practice, develop effective communication with clients, apply decision making skills, and refrain from engaging in unhealthy practices such as recreational drugs or alcohol use that will interfere with professional judgment and behavior (Ginn, 2013). Codes of Ethics cannot cover every issue that will occur and ethical decisions involve complex variables and require thorough
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