DIVERSITY AND INCLUSION IN FUNERAL SERVICE Final Examination Questions Select the best answer for each question and mark your answers on the Final Examination Answer Sheet found on page 61 or for faster service complete your test online at EliteLearning.com/Book 31. Most generally defined as the presence of differences defines________. a. Differences. b. Diversity. 41. What principle is known as “treat others as you want to be treated”?
a. The Good Rule. b. The Silver Rule. c. The Golden Rule. d. The Golden Principle. 42. Treatment, reception, or disposition defines. a. Respect.
c. Variety. d. Racism. 32. Diversity can include differences such as_________. a. Race. b. Weight. c. Age. d. All the answers shown. 33. A person that conducts or holding himself/herself out as being engaged in preparing, other than by embalming for the burial or disposition of dead human bodies is a ____________. a. Funeral Director. b. Preacher. c. Minister. d. Embalmer. 34. The idea of a ____________ involved accepting others’ differences if they are (or perceived to be) otherwise devoted to the majority-group values and goals. a. Melting Pot. 35. Research by the National Congregation Study has found the basic social unit of American religious activity to occur through __________. a. Churches. b. Synagogues. c. Mosques. d. All the answers shown. 36. The law enacted in 1740 South Carolina making it illegal for enslaved people to gather in groups is ______. a. The Slave Act. b. The Negro Act. c. The African American Group Act. d. The Funeral Act. 37. Many African Americans received training in embalming during the__________. a. Civil Rights Movement. b. Vietnam Conflict. c. Civil War. d. World War II. 38. It is estimated that how many fallen soldiers of the Civil War were embalmed to some extent? a. 40,000. b. 620,000. c. 850,000. d. None were embalmed during Civil War. 39. The first African American _____________ was founded in 1787. a. Church. b. Funeral Home. c. Burial Society. d. Cemetery. 40. The Civil Rights of 1964 prohibited discrimination b. Mixed Culture. c. Diverse Culture. d. Mixed Society.
b. Hospitality. c. Welcoming. d. Judgement. 43. Exhibiting a courteous, conscientious. And generally businesslike manner in the workplace defines. a. Nice. b. Professional. c. Kind. d. Respectful. 44. Tension and strive present in families when making funeral arrangements can be magnified by______. a. Multiple Cultures. b. Religions. c. Differing Faiths. d. All the Answers Shown. 45. Funeral directors are taught to be ______ in times of family disagreements. a. Multiple Cultures. b. Religions. c. Differing Faiths. d. All the Answers Shown. 46. A family that includes children of a previous marriage of one spouse or both defines. a. Mixed Family. b. Non-Traditional Family. 47. A parent of a deceased child may attempt to inflict emotional harm by exercising __________ over the other parent. a. Guilt. b. Custody. c. Control. d. Pain. 48. A funeral director must serve to ___________ families as to the options available. c. Blended Family. d. Regular Family. 49. ___________ is defined as “sympathy or indulgence for beliefs or practices differing from or conflicting with one’s own”. a. Grief. b. Grieving. c. Tolerance. d. Respect. 50. The emotions stirred at times of death within a multicultural family may include emotions such as _____. a. Anger. b. Resentment. c. Confusion. d. All the answers shown. Course Code: FFL02DF a. Educate. b. Dictate. c. Sell. d. Dissuade.
in_______. a. Hiring. b. Firing. c. Promotion. d. All the answers shown.
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Book Code: FFL1223
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