AFTERCARE - EXTENDING A HELPING HAND ALL YEAR ROUND Final Examination Questions Select the best answer for each question and mark your answers on the Final Examination Answer Sheet found on page 61 or for faster service complete your test online at EliteLearning.com/Book 6. The aftercare program is just sending the family a thank-you card. a. True b. False 7. Each funeral home offers a different set of aftercare services for its customers based on the needs of the community it serves. a. True b. False 8. Aftercare involves grief counseling. a. True b. False 9. Today, aftercare offers an opportunity for the funeral home to be an active part of the family long after the funeral. a. True b. False 12. Aftercare services attract more business and therefore can be good for the bottom line. a. True b. False 13. Aftercare is considered a value-added service. a. True b. False 14. Word of mouth is an ineffective and expensive form advertising. a. True b. False 15. Aftercare programs help people through the difficult process of grief. a. True b. False
10. The mentality of the grievers is different when the life lost is an elderly person rather than a child or a young adult in the prime of their life. a. True b. False 11. People typically grieve just between 9 am -5 pm Monday through Friday. a. True b. False
Content Code: FFL01ACE18
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Book Code: FFL1223
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