WHAT’S INSIDE
THIS COURSE FULFILLS THE PROFESSIONAL DEVELOPMENT REQUIREMENT Chapter 1: Communicating with Difficult People (Elective)
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[2 CE hours] After completing this course, the learner will understand how to communicate effectively with difficult people. The types and behaviors of difficult people will be described, with a focus on how good communicators engage with difficult people. Course participants will learn how to listen actively and lessen defensiveness in order to improve communication. THIS COURSE FULFILLS THE MORTUARY SCIENCE REQUIREMENT Chapter 2: Opioids: Contributing to Both Health and Death, 2nd Edition (Mandatory) [2 CE hours] Opioids are pain relievers accessed through prescriptions. When someone takes too many opioids or reaches a tolerance threshold, an overdose occurs. With the increase of opioid deaths in the U.S., it is imperative for the death-care industry to recognize and respect the hidden dangers. The funeral arrangements, visitation, and funeral can be complicated because of the circumstances surrounding the death. Opioids can affect the vessels and tissues of the body and cause embalming issues for embalmers. Funeral directors and embalmers need to be aware of safety procedures before embalming and to incorporate strict personal protective equipment protocols. There are different embalming techniques for embalming an individual who was using opioids at the time of death as well as those who have overdosed on opioids. This course will also describe strategies to help combat overdoses in the funeral home.
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THIS COURSE FULFILLS THE LEGAL COMPLIANCE AND ETHICS REQUIREMENT Chapter 3: Professional Ethics and Arizona Statutes (Mandatory)
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[3 CE hours] This course addresses a range of issues of concern to the professional funeral director and staff and introduces a number of concepts important to its ethical practice. Successful completion of the course will equip you with the basic concepts and rationale for ethical decision-making in your practice, to help to navigate unknown ethical territory, identify questionable behavior, and develop a sense for “red flags” of potential conflict, as well as take steps to resolve these issues. Equally important, it will help you know when to seek professional guidance with a supervisor or mentor in the industry or turn to other appropriate resources for professional assistance. Final Examination Answer Sheet 36
©2024: All Rights Reserved. Materials may not be reproduced without the expressed written permission or consent of Colibri Healthcare, LLC. The materials presented in this course are meant to provide the consumer with general information on the topics covered. The information provided was prepared by professionals with practical knowledge in the areas covered. It is not meant to provide medical, legal or professional services advice. Colibri Healthcare, LLC recommends that you consult a medical, legal or professional services expert licensed in your state. Colibri Healthcare, LLC has made all reasonable efforts to ensure that all content provided in this course is accurate and up to date at the time of printing, but does not represent or warrant that it will apply to your situation or circumstances and assumes no liability from reliance on these materials.
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FUNERAL CONTINUING EDUCATION
Book code: FAZ0724
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